[：Polaidi]ZERO 1 ROCK PINK GOLD EARRINGS WITH STUDDED SPIRAL AND BLACK CERAMIC

I. Free Shipping Policy

Enjoy free shipping and shop with ease! You can enjoy free shipping when your order meets the following conditions:

• For orders to the US market, free shipping is available when the order amount reaches $200.
• For other regions, there is currently no separate free - shipping threshold. The specific situation will be shown on the checkout page.

II. Order Processing Progress

After you place an order, we will start the production process as soon as possible. Since each product needs time for construction and curing after production, there is a certain shipping cycle:

• Under normal circumstances, most orders will be shipped within 1 - 3 business days.
• During peak shopping seasons (such as holidays and major promotional events), the order shipping time may be extended to 5 business days.

If you order multiple products, since different products may be handled by different designers, the products will be shipped in batches, and you may receive multiple packages at different times.

III. Shipping Time for Different Regions

After the products are shipped, the estimated delivery time varies depending on the destination. Here is a detailed table:

IV. Notes

1. The shipping time is calculated from the actual shipping date of the products. Affected by holidays, customs clearance, force majeure and other factors, the actual delivery time may fluctuate.
2. Please make sure to fill in the accurate shipping address and contact information to avoid package delays or returns due to incorrect information.
3. If you have any questions about the order processing progress or shipping time, or encounter any problems during the shipping process, you can contact our customer service team at any time for assistance.

RETURNS

ALL SALE ITEMS ARE FINAL SALE.

We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 30 days after receiving the item along with a photo proof of the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer’s duty to measure on their end before purchasing.

Returns are accepted only under the following conditions:

• The return must be received by Polaidi Jewelry within 30 days receiving the purchase.
• The returned item must be unworn and in new condition.
• All returns are subject to a 30% restocking fee per package.

We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging as you received it.

Customers are responsible for ALL shipping costs when returning. Item total is refunded minus a restocking fee of 30%. Our customer service team is always here to help you with your concerns.

REFUNDS

The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item,Polaidi Jewelry will credit the customer’s account for the original purchase price minus the 30% restocking fee. Polaidi Jewelry will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Polaidi Jewelry . In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.

EXCHANGES

To exchange an item please contact us first, so that we can approve the return. After the return is approved, print out your email invoice and mail that along with your item back to us write on the invoice what you would like exchanged. Once we receive it, we will review your case within 48 hours and send you the new product.

Please get in touch with us via e-mail or our contact form if you need any assistance.

We are here for you.